Refund policy

REFUND AND RETURNS POLICY

Last updated: 24/05/26

At Styled by Season, we want you to be happy with your purchase. If you need to request a return or report an issue with your order, please contact us at [your email].

1. RIGHT OF WITHDRAWAL

If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 calendar days from the day you receive your order, without giving a reason.

To exercise this right, please contact us at [your email] within 14 calendar days of receiving your order. Please include your name, order number, and the item you wish to return.

2. RETURN CONDITIONS

To be eligible for a return, the item must be:

- unused;
- in good condition;
- not damaged by the customer;
- in its original packaging where possible;
- accompanied by the order number or proof of purchase.

We reserve the right to refuse returns for items that have been used, damaged, altered, are incomplete, or are not in suitable condition for resale.

3. RETURN SHIPPING COSTS

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at [your email] and include:

- your order number;
- a description of the issue;
- clear photos or videos of the product;
- photos of the packaging if the damage occurred during delivery.

Once we review the case, we may offer a replacement, full refund, partial refund, or another appropriate solution.

5. REFUNDS

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase, unless otherwise agreed.

We may withhold the refund until we have received the returned goods or until you provide proof that the goods have been sent back.

6. NON-RETURNABLE ITEMS

Certain products may not be eligible for return where permitted by law, including:

- customised or personalised items;
- made-to-order products;
- used or damaged items;
- hygiene-sensitive products that have been opened;
- items not returned in suitable condition.

7. EXCHANGES

We do not currently guarantee direct exchanges. If you would like a different item, colour, size, or model, you may return the original item and place a new order.